Term & Condition

GENERAL INFORMATION :

  • To make a booking on this site you will need your valid credit card (Visa or Master card) or PayPal account
  • The additional of 3% (non-refundable) will be added for payment with credit card or PayPal account
  • We will meet you at your hotel to collect the balance of payment (if any) and give some information may be required
  • We accept the payment either with cash (USD, EURO, AUD, SGD, IDR) or Credit card (Visa. master card) with 3% bank charge.

ROOM RATES :

  • The displayed rates are valid for bookings made through travindomart.com not direct to hotel or through other websites.
  • Displayed room rates are including 21% of government tax, service charge and breakfast, or unless stated otherwise.
  • Room rates are quoted in IDR per room per night with minimum of one night stay, unless mentioned in the packages.
  • Room rates and room availability are updated directly by the hotels or villas administrator at their best and last minutes’ offer

HOW TO MAKE AN INSTANT BOOKING :

Hotels Booking :

  • Complete your personal information with a valid email address and phone number to contact
  • Then, you will be redirected to a secure page to proceed the payment with PayPal or credit card
  • After a successful payment, you will receive emails for payment notification and hotel booking confirmation.
  • The hotel booking confirmation should be handed to the hotel on your arrival.
  • Unless full payment, hotel will collect the balance of payment as shown on the confirmation
  • Any downgrading or upgrading of services should be settled directly to the hotel.
  • Fill the Contact form if you find no availability on your requested dates

Tours or Other Activities Booking :

  • Choose your preferable services available on the list.
  • Enter the total of persons who would like to join the activities.
  • The total charge and required deposit will be automatically displayed.
  • The required deposit may vary for each tour or activity
  • Complete your personal information with a valid email address and phone number to contact
  • Then, you will be redirected to a secure page to proceed the payment with PayPal or credit card
  • After a successful payment, you will automatically receive an email for payment notification and a booking confirmation.
  • For last minutes booking (less than 24 hours), it is advisable to contact us at +62.81936420579 prior to proceed the payment.
  • The pick-up and/or drop services may not be available for last minutes bookings
  • If there is no availability on the requested date, we will contact you for an option.

HOW TO CHANGE YOUR BOOKING

  • To change your existing booking, please send us an email to : info@travindomart.com
  • Your paid deposit will be treated according to hotel's cancellation policy

CANCELLATION AND REFUND POLICY

  • Please read carefully the term and cancellation policy, as it may vary for each hotel
  • Cancellation policy of each hotel is listed on the booking form step 4, before proceeding the payment.
  • In case of refund, the total amount to refund is after deducted 10% or a minimum of IDR 75.000 for administration fee.
  • The refund will be credited to your credit card which takes up to 14 days or to PayPal if your payment by PayPal.
  • Other option, we can keep your deposit for other services or next visit booking, instead of refund.
  • The booking will be automatically cancelled, if we find any credit card misuse, claim or other fraud types

If you have any questions can be shown to info@travindomart.com